Pathra helps you navigate healthcare. It does not provide medical care.

About this disclaimer

This page explains the boundary between Pathra's healthcare navigation and general guidance, and the clinical or medical care provided by qualified healthcare professionals. It works alongside Pathra's Terms of Use and Privacy & Data Notice.

What Pathra does and does not do

Find Healthcare

Find Healthcare's directory contains healthcare facility and service information. Not every listing has been verified to the same degree, and information can change. Please confirm important details directly with the provider.

A listing in Find Healthcare is not a medical recommendation, a certification, or an endorsement. It doesn't guarantee a provider's quality or availability, and Pathra doesn't determine whether a particular provider is clinically appropriate for you.

Talk to Pathra

Talk to Pathra is a free navigation and general guidance channel. It can help you understand where you might start, find a healthcare service, and identify the kinds of providers or services worth contacting.

It is not telemedicine, a doctor's consultation, medical triage, emergency dispatch, or clinical assessment. It does not diagnose, prescribe, treat, or make clinical decisions on your behalf. Pathra's guidance doesn't replace a healthcare professional.

Emergency situations

Pathra is not an emergency medical service. Pathra does not provide emergency treatment, dispatch ambulances, monitor emergencies, or guarantee an emergency response.

If you believe someone needs immediate emergency medical attention, seek emergency medical care immediately. Do not wait for or rely on Pathra in an emergency.

Pathra's ordinary contact routes (0701 000 0100, by call or WhatsApp) are for navigation and general guidance — they are not an emergency line.

Pathra Wellness

Pathra Wellness is a personal wellness companion. It lets you keep information such as mood, sleep, activity, food, water, measurements, and personal notes.

Wellness is not a medical record, a diagnosis tool, a treatment plan, or clinical monitoring, and it isn't a substitute for medical care. It doesn't detect diseases, determine whether you're healthy or sick, or provide medical recommendations, and it isn't reviewed by clinicians. Any meal planning in Wellness is general wellness information, not individualized clinical nutrition treatment. If you have a health concern, please consult an appropriately qualified healthcare professional.

Pathra Insights

Pathra Insights contains general informational content to help people understand healthcare topics. It is not individualized medical advice, diagnosis, or treatment, and it isn't a substitute for professional consultation. Personal medical decisions should be discussed with an appropriately qualified healthcare professional.

Healthcare providers and clinical decisions

A provider appearing in Find Healthcare doesn't become a Pathra employee, agent, partner, clinician, or representative simply by being listed. Pathra doesn't control a provider's treatment, clinical decisions, pricing, staffing, waiting times, availability, or outcomes. If you choose to contact or visit a provider found through Pathra, that provider is responsible for the healthcare service it provides.

Pathra does not make clinical decisions for you. Directory listings, Pathra's navigation guidance, Wellness information, and Pathra Insights articles should not be treated as a diagnosis or an individualized medical treatment recommendation. If Find Healthcare helps you locate a laboratory or diagnostic service, the relevant healthcare professional is responsible for interpreting any clinical findings — Pathra does not interpret test or diagnostic results.

Pathra does not prescribe medicines or tell users which medicines to take.

Information can change

Healthcare information can change — opening hours, phone numbers, addresses, services offered, and provider availability among them. Pathra aims to provide useful directory information, but please confirm important details directly with providers.

When to seek professional care

If you have a health concern, symptoms that worry you, or a question about treatment or medication, speak with an appropriately qualified healthcare professional — a doctor, nurse, pharmacist, or other relevant provider. Use Pathra to help find that professional or the right service, or to get general guidance on where to start.

Terms, Privacy and contact

This disclaimer works alongside Pathra's Terms of Use, which cover the rules for using Pathra's website and services, and Pathra's Privacy & Data Notice, which explains what happens to information when you use Pathra.

If you have a question about this disclaimer, you can reach Pathra by phone or WhatsApp — these are ordinary navigation/contact routes, not an emergency line.